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KMID : 1023420150150020106
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Journal of Dental Hygiene Science
2015 Volume.15 No. 2 p.106 ~ p.112
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Factors Affecting the Satisfaction for Medical Service and Reuse Intention of Patients at Dental Clinic in Gyeongnam Province
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Seong Mi-Gyung
Kim Jae-Hwa
Jang Kyeung-Ae
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Abstract
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This study was conducted to provide with baseline data with the purpose of increasing the values of medical services. Self-administered questionnaire survey was conducted on 236 patients at a dental clinic follow-up visit in dentist clinic Gyeongnam area from June 2013 to August 2013. All statistical analyses were performed using SPSS. The motivation visiting the dental clinic is that the first one is introduction from the family and friends, the second is accessibility, the third is conspicuity and the last one is awareness of the dentist. The main variables in the process of treatment are service system, kindness, satisfaction of service, efficient of re-call system. The relief of discomfort at revisit show the highest score in the process of implant treatment and intention of revisit hereafter do in the prostheses process. In the correlation between main variables, service system and relief of discomfort at revisit (r=0.440, p＜0.001), kindness and satisfaction of medical service (r=0.675, p＜0.001), revisit hereafter and satisfaction of service (r=0.387, p＜0.001) and efficiency of re-call system and revisit showed the highest correlation. The influence on satisfaction of dental service show meaningful level in kindness (p＜0.001) and efficiency of re-call system (p＜0.05). The intention of revisit is affected meaningfully by relief of uncomfort (p＜0.05), service system (p＜0.05), kindness (p＜0.01) and efficiency of re-call system (p＜0.01). In summary, the personal network of patients is most important variable at intention for revisit of dental clinic. As satisfaction of kindness and efficiency of re-call system is higher, satisfaction of medical service and intention for revisit are shown higher. Therefore further research for improvement of satisfaction for medical service and of intention of revisit at the dental clinic should be carried out.
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KEYWORD
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Patients , Medical service , Reuse
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